Terry's passion for usability is rooted in her desire to connect people with resources.

Terry's path to becoming a principal at Usability Matters began with the realization that her Masters Degree in Information Studies, completed with the intention of becoming an art librarian, would also serve her well in the personally fascinating world of digital information. Terry had previously worked in advertising, publishing, and as a gallery director, leading a number of information needs assessment projects along the way, until the "new media" revolution presented the chance to work exclusively in the digital arena. She was then engaged by Bell Canada's Communications Department as an internal consultant to senior management on myriad web-based programs. From there, she went on to become an Information Architect at ICE, an integrated digital communications and entertainment firm before becoming a founding member of Usability Matters.

Terry's favourite projects are those involving cultural organizations, especially those that allow her to work directly with the people who will be using the resulting website, software or other digital product. Since founding Usability Matters, Terry has enjoyed working with great clients in the public, non-profit, academic and corporate sectors such as the Toronto Star, CBC, Rogers, Cable, Toronto Public Library, AlphaPLUS Centre, Queens University Library, Expedia Canada and John Wiley and Sons, as well as with numerous digital agencies.

In her personal life, Terry is busy with doctoral studies at the University of Toronto's Faculty of Information Studies, bridging her professional and research interests.