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The Company At Usability Matters, we are passionate about user experience, and create strategic solutions for our clients using UX tools and best practices. We use design research to validate and enrich our designs, resulting in the best possible product for our clients. After 11 years in business, we have a stellar reputation in Toronto and beyond. We offer a dynamic and supportive working environment. We believe in

The Opportunity We need a talented and passionate interface designer. Someone who can work hand-in-hand with our team members to produce typical UX deliverables but also translate these ideas into compelling, engaging designs. Essentially we need a creative graphic designer with really strong UX chops. Someone who wants to remain hands-on in Photoshop but can extend into areas typically handled by a user experience l

Most of the time, Usability Matters is part of a client’s multi-vendor ecology. It is great to be one of several specialists working on particular aspects of a digital product. However, sometimes, this means that the client is left to balance conflicting advice from several trusted sources. This was the case recently on a project with a major health-focussed non-profit. The project owner was forced to balance input f

Personal security questions on websites have been de rigueur for quite a while now. You know what I’m talking about. You answer some personal questions (à la “What was the name of your best friend’s aunt’s dog in kindergarten?”) on sign-up. Later on, if you forget your password to that website, you can reset your password by answering those questions. Let’s stop and think about tha