What We Do

There are many ways to talk to your users. Together we'll determine what's best for your project.

Options include:

• User interviews
• User surveys
• Focus groups
• Usability testing

What You Get

Deliverables vary according to methodology, but generally include:

• Consultation scripts
• Notes or transcripts of the consultation
• A summary of findings
• Our recommendations

When To Do It

Users should be a key part of your process. It makes sense to consult them throughout the project lifecycle to help you establish direction, test designs, identify issues, and guide decision-making. Armed with their input, you'll be able to align your business goals with your users' goals, ensuring a successful digital product.

As you move into the later phases of your project, we recommend usability testing.

How Long It Takes

User research and consultation can take 1 to 2 weeks, depending on the project. We'll work with you to determine which methods best meet your needs.