What We Do

• Meet with stakeholders to define high-level user groups
• Prioritize user groups
• Review any existing user research
• Conduct additional research for each user group
• Develop profiles for each group
• Develop scenarios for each group

What You Get

We'll provide you with documented profiles and scenarios for each of your user groups.

When To Do It

The best time to get to know your users is before you start designing the product. By doing profiles or scenarios in the early planning phases of your project, you'll be able to better focus your investments in design.

But it's never too late! Confirming user profiles for a launched product will help you see missed opportunities to better connect with your users, and help guide effective redesign.

How Long It Takes

Generally, we can deliver user profiles and scenarios in 1 to 3 weeks.