Eleanor Russell
VP, Online Channel Development
John Wiley and Sons, Inc.
We’ve been fans of the Usability Matters team for years. Always professional and highly skilled, their information architects blend easily into our project teams, providing effective IA leadership and authority. Our online challenges cover a variety of business models and audiences in the publishing industry. We can count on UM to analyze the competitive landscape, measure customer needs, and design successful experiences.
Martha Whitehead
Associate University Librarian
Queen’s University Library
I’ve worked with Usability Matters now on three significant projects, each of which has had different objectives, and I’ve been very impressed in each case. They listened carefully to our needs, provided a cogent analysis of appropriate study methodologies, followed through perfectly on a myriad of details and provided excellent written reports of results and debriefing sessions. These projects helped us articulate the questions we wanted to answer, and the results helped immensely to inform the development of our online user environments.
Paul Booth
Senior Product Manager
Microsoft Small and Midsize Business Worldwide
I’ve worked on several formal and informal usability evaluation projects with Usability Matters. In addition to efficiently-run projects that were always on time and on budget, our team was impressed by the insight that went into the recommendations for resolving issues. Usability Matters consistently outperforms the many usability labs we’ve worked with worldwide. This and that they are just so easy to work with is why we keep coming back to Usability Matters.
Pary Bell
Vice President Content
Canwest Broadcasting – Digital Media
Usability Matters has been instrumental in the design and development of several of our digital properties. Of note was the launch of Slice.ca, where Usability Matters turned around a detailed functional spec, including user testing, with incredible efficiency. In addition to the tactical expertise UM brings to the table, they are capable and confident consultants, comfortable working with all members of the client team and senior management. Working with Usability Matters has always been smooth and productive!
Tracy Nesdoly
Sr. Manager Communications & Customer Engagement
Workopolis.com
I’ve had the pleasure of working with Usability Matters over the course of a lengthy engagement, which included intensive wireframe design work and thorough usability testing on a complex e-commerce system. Usability Matters’ specifications were clear and easy to follow, and most importantly, every interaction was carefully and thoroughly thought out. My team was able to work closely with several individuals from UM, and I wouldn’t hesitate to recommend this firm to anyone looking for a focused, intelligent approach to user experience.
Rob Purdie
Project Manager
VoteWatch
We are extremely happy with the work UM has done for us to date. We will definitely work with them again. They are professional usability experts with a lot of relevant experience and excellent client relationship building/management skills.
Pascale Soucy
Communications Coordinator
Centre AlphaPlus Centre
It was a pleasure working with you on this project. The consultations were invaluable to the success of our project and the great feedback we received was a result of your thorough process and expertise. I look forward to further developing the Web site upon your recommendations.
Neil Mohan
Internet Consultant
Tele-Productions Mobile
My web development client was one of the world’s largest marketers and thought they knew everything about their website and their customers.
Usability Matters brought new and invaluable information to them and to the process that couldn’t be obtained by doing the same thing ourselves.
Andrew Steer
Communications Manager
Rogers Cable Inc.
The reports that Usability Matters produced were nothing short of amazing. Their report format was very easy to read and understand. In virtually all screen-level critiques, they provided a solid wireframe that we could work towards in our development. Most importantly, their report was actionable to the point where we were able to sit with our developer and quickly put together an action plan and new screens. This allowed us to turn-around a new CD-ROM in less than 2 weeks.